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Card Errors and Solutions
Card Errors and Solutions

Here are a few solutions to the common virtual card problems you might encounter with Coinprofile.

Bashir avatar
Written by Bashir
Updated over a week ago

  1. Oops... The uploaded ID number doesn't match the ID uploaded; please try again.

    There seems to be a problem with your verification, but it’s not a big deal. Please recheck your ID number; you must have missed something.

  2. Oops... This ID card is invalid.

    It might be time to renew your verification documents, but please recheck to see if they are up-to-date.

  3. Oops... The uploaded ID details don't match the name on the cardholder profile; please try again.

    The names on your ID do not match the ones you’ve given to us. It might not be that much of a problem; kindly confirm that the names are spelled correctly and arranged the same way it is on your ID.

  4. Oops… We're having issues verifying your ID now; it's our fault, not yours. Please try again after some time.

    We have been having issues verifying your ID, but don’t worry; this has nothing to do with you. Check back later, and we’d have it sorted.

  5. Oops... The uploaded ID details don't match the profile details of this cardholder, so please try again.

    We think there is a mismatch between the details you provided and the ones on your ID. Please recheck and confirm that the details you provided match the ones on your ID.

  6. Oops… Your BVN might have been associated with some fraud or bad record recently, so we couldn't enroll you. Please contact your bank.

    There’s a problem with your BVN number. Kindly visit your bank and confirm your credit card rating and that it’s not being used for fraud. This is important for your safety.

  7. Oops… We couldn't verify your BVN; please confirm the BVN and try again

    We had a problem verifying your BVN number. Please make sure that the provided 11-digit number is correct. If you’re getting the same error messages to confirm and validate your BVN, dial *565*0# on your registered phone number, log into your bank app, or contact your bank for help.

  8. Oops… The uploaded ID name doesn't match the name on his BVN, please try again.

    There’s a mismatch between the names you provided and those on your BVN. Please confirm that they are arranged in the same format and spelled correctly. If you are still getting this error message, please visit your bank for regularization.

  9. Oops... The uploaded ID name doesn't match the name on his Cardholder, please try again.

    We think there is a mismatch between the details you provided and the ones on your ID. Please recheck and confirm that the details you provided match the ones on your ID.

  10. Oops.. we couldn't verify the cardholder's PEP, Sanction, or Criminal status; please try again.

    We are unable to screen you at this time. For security reasons, we’re mandated to screen all our users on the Politically Exposed Person (PEP), Sanction list, or Criminal List. Kindly re-upload your details and make sure everything is clear and legible.

  11. Oops... Invalid first name. A valid name should have a minimum of 3 letters:

    We want to make sure that we have your first name correctly. if your first name is less than letters, please contact support.

  12. Oops... Invalid last name. A valid name should have a minimum of 3 letters:

    We want to ensure that we have your last name correctly. If your last name is less than three letters, please contact support.

  13. The cardholder's name doesn't match the name on the BVN provided:

    We think there is a mismatch between the details you provided and those registered on your BVN. Please recheck and confirm that the details you provided are correct. If you notice any discrepancy, please visit your bank for regularization.

  14. Invalid BVN, a valid BVN is 11 digits long.

    You have inputted the wrong number as your BVN. Kindly clarify that you are inputting the complete 11-digit number and try again. Confirm and validate your BVN by dialing *565*0# on your registered phone number, logging into your bank app, or contacting your bank.

  15. Oops… We couldn't verify your BVN; please confirm the BVN and try again.

    We seem to be having issues verifying the BVN you’ve provided. Please confirm if the 11-digit number you provided is the right one. If the problem persists, kindly contact your bank and log a complaint for resolution.

  16. Oops… This cardholder is either on the PEP, Sanction, or Criminal list. For compliance purposes:

    We’re unable to create a card for you at this moment because you are on the Exposed Person (PEP), Sanction List, and Criminal list. Kindly note that we are mandated to inform the relevant authorities of this development. Contact support for more information.

  17. Oops… we couldn't verify the cardholder's PEP, Sanction, or Criminal status. Please try again:

    We are unable to screen you at this time. For security reasons, we’re mandated to screen all our users on the Politically Exposed Person (PEP), Sanction list, or Criminal List. Kindly re-upload your details and make sure everything is clear and legible.

  18. Oops… Your BVN might have been associated with some fraud or bad record recently, so we couldn't enroll you. please contact your bank:

    There’s a problem with your BVN number. Kindly visit your bank and confirm your credit card rating and that it’s not being used for fraud. This is important for your safety.

  19. Oops… A cardholder already exists with this BVN.

    There seems to be a mixup; the BVN you provided belongs to someone else.

    Dial *565*0# using your registered phone number to confirm that the BVN you’ve provided is the right one.

  20. Oops… This individual has been blacklisted on our platform due to fraudulent activities; please contact support:

    Your account has been flagged for suspicious and fraudulent activity and has been restricted for security reasons. Contact support for more information.

  21. Oops... Invalid phone no.

    Confirm that the number you’ve provided is the correct one, and also make sure that you’re using the right country code.

  22. Oops… "houseNumber" length must be less than or equal to 7 characters long.

    Only input numbers between 1 - 9 and must be less than or equal to 7 characters long.

  23. Oops… "phone" with the value "sample phone number" fails to match the required pattern: /^[0-9]+$/

    Confirm that the number you’ve provided is correct and that you’re using the correct country code.

  24. Oops… "BVN" is required.

    You have to provide us with your BVN number before we can proceed. Your BVN is a unique 11-digit security and identification number allocated to you by your bank. Dial *565*0# on your registered phone number, log into your bank app or contact your bank to confirm your BVN number. If you have one, visit the nearest bank to create one.

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