How do I set up and fund my card?
Firstly, you need to fund your USD balance, verify your card identity, then fund your card from your USD balance.
What are the fees involved with my card?
Here is a breakdown of our fees:
Card Creation Fee: 1 USD
Funding Fee: 1.5 USD Minimum Funding Amount: 5 USD
Monthly Maintenance Fee: 3 USD (Only when you have made at least 1 transaction in a month)
💡 These fees are paid directly to our card issuer. We don't make any money from them
How many cards can I create?
You can create only one virtual card, but we’re working on allowing you to create multiple cards.
Is there a card limit?
Yes, there is a monthly spend limit of $25K
What happens after I reach my $25K limit?
You will have to wait till the following month to continue spending with your card.
Can I use the virtual USD cards for local stores in Nigeria?
No, the virtual cards can only be used in international stores that accept US dollars.
Does it work with Apple Store?
If your region on your apple device is set to Nigeria, USD cards will not work. To use it with Apple Store, you need to change your region to the United States.
Are there going to be physical cards?
Yes, we are working on bringing physical cards in the nearest future.
Where can I lodge a complaint, if any?
You can reach out to us via [email protected] and tap on the Get Help button on your dashboard. We are swift to respond!
Oops... The uploaded ID number doesn't match the ID uploaded; please try again:
There seems to be a problem with your verification, but it’s not a big deal.
Oops... This ID card is invalid:
It might be time to renew your verification documents, but please recheck to see if they are up-to-date.
Oops... The uploaded ID details don't match the name on the cardholder profile; please try again:
The names on your ID do not match the ones you’ve given to us.
Oops.. we're having issues verifying your ID at the moment:
We have run into some issues trying to verify your ID
Oops... The uploaded ID details don't match the profile details of this cardholder, please try again:
There is a mismatch between the details you provided and the ones on your ID. Learn More
Oops... your BVN might have been associated with some fraud or bad record recently, so we couldn't enroll you. Please contact your bank:
There’s a problem with your BVN number.
Oops.. we couldn't verify your BVN; please confirm the BVN and try again:
We’ve had a problem verifying your BVN number.
Oops... The uploaded ID name doesn't match the name on his BVN, please try again:
There has been a mismatch between the names you provided and those on your BVN.
Oops... The uploaded ID name doesn't match the name on his Cardholder, please try again:
There is a mismatch between the details you provided and the ones on your ID. Learn More
Oops.. we couldn't verify the cardholder's PEP, Sanction, or Criminal status; please try again:
We are unable to screen you at this time.
Oops... Invalid first name, a valid name should have a minimum of 3 letters:
We want to make sure that we have your first name correctly.
Oops... Invalid last name, a valid name should have a minimum of 3 letters:
We want to ensure that we have your last name correctly.
Oops... The cardholder's name doesn't match the name on the BVN provided:
We think there is a mismatch between the details you provided and those registered on your BVN.
Oops...Invalid BVN, a valid BVN is 11 digits long:
You have provided the wrong number as your BVN.
Oops... we couldn't verify your BVN; please confirm the BVN and try again:
We seem to be having issues verifying the BVN you’ve provided.
Oops... This cardholder is either on the PEP, Sanction, or Criminal list. For compliance purposes:
We cannot create a card for you now.
Oops.. we couldn't verify the cardholder's PEP, Sanction, or Criminal status; We’re unable to screen you at this time.
Oops... your BVN might have been associated with some fraud or bad record recently, so we couldn't enroll you. please contact your bank:
There’s a problem with your BVN number.
A cardholder already exists with this BVN:
There seems to be a mixup; the BVN you provided belongs to someone else. Learn More.
This individual has been blacklisted on our platform due to fraudulent activities; Your account has been flagged for suspicious and fraudulent activity.
Oops... Invalid phone no:
Confirm that the number you’ve provided is the correct one, and also make sure that you’re using the right country code.
Oops... "houseNumber" length must be less than or equal to 7 characters long:
Only input numbers between 1 - 9, and they must be less than or equal to 7 characters long.
"phone" with the value "sample phone number" fails to match the required pattern: /^[0-9]+$/:
Confirm that the number you’ve provided is the correct one.
Oops... "BVN" is required:
We seem to be having issues verifying the BVN you’ve provided.